Privacy Policy

We believe transparency about data practices builds trust. This policy explains how StargateX handles your information with care and respect.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

At StargateX, we collect information that helps us provide better mobile app testing and debugging services. We're straightforward about what we gather and why we need it. Most of our data collection happens when you actively engage with our services or reach out for support.

Contact Information: When you reach out to us, we collect your name, email address, phone number, and company details. This helps us respond appropriately and understand your testing needs.

Project Details: Information about your mobile applications, including app specifications, testing requirements, and technical documentation you share with us for service delivery.

Usage Data: Basic website analytics that help us understand how visitors use our site, including pages viewed and time spent. We use this to improve our online experience.

Service Communications: Records of our conversations, support tickets, and project communications that help us provide consistent, quality service across our team.

How We Use Your Information

We use the information you share with us for practical business purposes that directly benefit your experience with our services. We don't sell your data or use it for unrelated marketing purposes. Everything we do with your information connects back to delivering quality mobile app testing services.

Your contact information helps us communicate effectively about your projects and provide support when you need it. Project details allow our testing team to understand your specific requirements and deliver thorough, relevant results. We analyze usage patterns on our website to identify areas for improvement and ensure our resources are helpful and accessible.

Service communications are retained so our team can maintain context across conversations and provide consistent support, even when different team members are involved. This prevents you from having to repeat information and ensures continuity in our service delivery.

Data Security and Protection

Protecting your information is something we take seriously, especially given the sensitive nature of mobile app development projects. We've implemented multiple layers of security that go beyond basic requirements because we understand the value of your trust.

All data transmission between your devices and our systems uses industry-standard encryption protocols. Your information is stored on secure servers with restricted access controls, and our team members only access data necessary for their specific roles in serving your projects.

Our Security Commitment

We regularly review and update our security practices, conduct system audits, and maintain backup procedures to protect against data loss. Your project information is treated with the same care we'd want for our own sensitive business data.

Information Sharing and Disclosure

We don't share your personal information or project details with outside parties for marketing purposes. The only times we disclose information are in specific, limited circumstances that serve legitimate business or legal purposes.

Occasionally, we work with trusted service providers who help us deliver our testing services more effectively. These might include cloud storage providers or specialized testing tools. When this happens, these partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us on your behalf.

We may also disclose information if required by law, such as responding to valid legal requests or protecting against fraud. In business transition scenarios, such as mergers or acquisitions, your information would be transferred under the same privacy protections outlined in this policy.

Your Rights and Choices

You have meaningful control over your personal information. We believe you should be able to access, correct, or delete your data in a straightforward way. These aren't just legal requirements for us — they're practical rights that respect your relationship with our business.

Access Your Data: Request a copy of the personal information we have about you. We'll provide this in a readable format within 30 days of your request.

Correct Information: Update or correct any personal information that's inaccurate. You can often do this directly by contacting us, or we can guide you through the process.

Delete Your Data: Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records.

Limit Processing: Ask us to restrict how we use your information in certain circumstances, such as while we verify the accuracy of data you've questioned.

Data Retention

We keep your information only as long as necessary to provide our services and meet any legal obligations. For active client relationships, we retain project data throughout the engagement and for a reasonable period afterward to provide ongoing support and reference.

After a project concludes, we typically retain essential records for three years to handle any follow-up questions, warranty issues, or reference needs. Contact information may be kept longer if you've expressed interest in future services, but you can request removal at any time.

Some information may be retained longer for legitimate business purposes, such as financial records required by law or essential business records needed for legal protection. We regularly review stored data and purge information that's no longer needed.

Updates to This Policy

Privacy practices evolve as technology and business needs change. When we update this policy, we'll post the changes on our website and update the effective date at the top of this page. For significant changes that affect how we handle your information, we'll notify active clients directly.

We encourage you to review this policy periodically, especially if you're working with us on ongoing projects. Understanding how we protect your information helps build the trust that's essential for effective business relationships.

Questions About Privacy?

If you have questions about this privacy policy or how we handle your information, we're happy to discuss them directly. You can reach us at:

Email: support@stargate.co.com
Phone: +1 (215) 919-6056
Address: 215 W 1st St, Oswego, NY 13126, United States

We typically respond to privacy inquiries within two business days and work to resolve any concerns promptly and thoroughly.